– Robert “Jake” Jacobs and Cliff Kayser

You’ve got a tough choice. The performance feedback is in and the message is clear: you’ve been micro-managing your people. They complain about feeling suffocated and work slowing down because of the systems and processes you’ve put in place to ensure consistent, quality work. It’s the one blemish on your otherwise positive annual review. You’re told it’s the only thing standing between you and your much-coveted promotion to area manager. But this is one of your biggest strengths. You’ve always been proud to say, “Predictable processes lead to predictable results.” You’re told however that too much of a good thing has the same result as too little of it: ineffective leadership. You need to become more flexible.

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